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Shipping Policy

Shipping is currently in the lower 48 Continental United States (No Alaska, Hawaii Puerto Rico, Virgin Island) .We offer full Dead-On-Arrival(DOA) warranty if fish dies during the shipment process, and within one hour of delivery the moment the package arrives at your destination.

To ensure quality measures, we will ship your order if your local temperature is above 50F. If temperatures do not permit the fishes to be sent out, we will notify the Buyer regarding a delay in shipment. 


Shipping Methods Costs, and Timeline​

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1-3 pairs (6 fishes per box)​

  •  Standard USPS Priority 2-3 Day Flat Rate: Shipping cost $15

  •  2-day shipping $50 anywhere in United States

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Between 6-12 fishes (MAX)

  • Standard USPS Priority 2-3 day flat rate medium size box $20​

  • If you would like to consider bulk orders, please email us

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**FREE SHIPPING**

All orders above the following...

  • $100, 2-3 delivery

  • $175, 2-day delivery

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  • All orders with 2-3 Priority Mail are shipped on Monday and Tuesdays only.

  • 2-Day shipping can be shipped anywhere between Monday-Wednesday only.

  • Shipments are sent out during specific week days to avoid shipment delays over weekend.

Holiday Shipping:

  • Due to uncertainties during holiday weeks,  shipments may be pushed to Tuesday or the following week. This is to prevent fish from being held for uncertain amount of days.

  • Until further notice, shipping may be paused during the holiday season.

Packaging:

  • All shipments are carefully packaged in boxes with insulated bubble wrap, additional bubble wrap, and wrapping paper to fill gaps in the box to ensure the safe arrival of your fish.

  • Free ice pack will be provided if temperatures >85F and heat packs if <60F.

  • We do not ship orders below 50F

DOA (Death of Arrival) Policy:​

  • If any fish arrives dead, we require two clear photos. Two photos need to be while the animal is still in the unopened bag, with the shipping label in clear view. 

  • These pictures must be sent within 1 hour of the time of delivery posted. We will check the timestamp on the tracking number to confirm the time of delivery. No exceptions.

  • We will need 24 hours to process your claim. We do not currently replace fishes. Only a refund will only be issued for what arrived DOA (dead on arrival). Please send all photos to A7aquatics@gmail.com

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